Services
The bot answers first, a person steps in only when needed
Bots for enquiries, support and payments in Telegram, WhatsApp and on your website. An AI assistant that answers from your documents rather than with generic phrases.
[ 01 ]
What it covers
What a bot takes care of
Questions asked every day
Enquiries outside working hours
The first conversation before handover to a manager
[ 02 ]
What the bot does
A bot does not replace people, it filters
The bot handles routine requests itself: answers frequent questions, takes the enquiry, processes the payment. Anything outside the script is passed to an operator together with the conversation history, so the customer does not have to repeat themselves.
We build the first version around one scenario — the most frequent one. Teaching a bot everything at once does not work: scenarios are added as it becomes clear what people come with.
Automation →[ 03 ]
What’s included
What’s included
Click an item and it goes straight into your request
[ 04 ]
How we work
How work on a bot goes
Scenario and entry points
What people most often come with and where: Telegram, WhatsApp, the website. This defines the first scenario.
Dialogue framework
Question and answer branches, what the bot does itself and where it hands over to a person.
Integrations and operator handover
Connection to CRM and payments, handover of complex cases to an operator with the conversation history.
Launch and scenario refinement
Launch with the first scenario, monitoring of real conversations, new branches based on what we see.
[ 05 ]
Stack and what we need from you
Stack and what we need from you
Tech stack
- Telegram and WhatsApp API
- Scenario framework
- AI on your data (RAG)
- CRM integration
- Payment processing
- Hosting on our side or yours
What we need from you
- Which questions are asked most often
- Where the answers live now: documents, price list, policies
- Who takes over when the bot cannot cope
- Which channels the bot is needed in
- Feedback on scenarios within ___ business days
[ 06 ]
Pricing
How much a bot costs
from
for the first scenario
We price the first scenario — the most frequent one. Other branches and the AI assistant are estimated separately once it is clear what people come with.
Get an estimateIncluded in the price
One complete scenario
Dialogue framework and branches
Enquiries delivered to your CRM
Operator handover with history
Launch in one channel
Priced separately
AI assistant on your data
Each additional scenario
Payments and subscriptions
Revisions after approval round ___
Support and new scenarios — from ___ per month
We fix the estimate before work begins. New scenarios along the way are estimated separately, not quietly added to the bill.
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